Jharkhand ke alag-alag sarkari aur autonomous universities (jaise Ranchi University, BBMKU, VBU, Kolhan University, etc.) mein UG aur PG admission ke liye Chancellor Portal only medium hai. Lekin hazaron students ko form bharte time ek common pareshani ka samna karna padta hai –“Payment Failed” dikhana ya account se paise kat jaane par bhi portal par “Unpaid” show hona.
Agar aapke sath bhi Chancellor Portal me application fee payment failed refund process ko lekar koi problem hui hai, toh bilkul stress mat lijye. National Informatics Centre aur Higher Education Department ne is dikkat ko door karne ke liye ek dedicated payment tracking aur grievance redressal module banaya hai. Chaliye samajhte hain ki aisi situation mein aapko kya karna chahiye aur aapka paisa wapas kaise aayega.
Technical Reason: Kyu Fail Hota Hai Payment?
Portal par transaction fasne ke piche aamtaur par ye teen main technical issues hote hain:
- Session Timeout: Payment gateway par card details ya UPI PIN daalte waqt kaafi zyada samay laga dena.
- Server Bank Sync Delay: Bank ke server aur Chancellor Portal ke internal payment reconciliation engine ke beech link break ho jana.
- Network Drop: Transaction ke aakhri second mein network switch hona ya page ko manually refresh/back kar dena.
Step-by-Step Guide: Failed Payment Ka Status Aur Refund Kaise Track Karein?
Agar aapke account se paise kat gaye hain aur application submit nahi hui hai, toh turant dobara payment karne ke bajaye niche di gayi digital workflow sequence ko dhyan se follow karein:
1.24 Se 72 Ghante Tak Ka Intezar Karein:
Sabse pehle universities.jharkhand.gov.in par ja kar apna status check karein. Kai baar portal ka system delayed update leta hai aur automatically 1 se 3 dinon ke andar aapka status “Paid” mark kar deta hai.
2.’Payment Status’ Grievance Tool Open Karein:
Agar status change nahi hota, toh Chancellor Portal ke homepage par diye gaye “Payment Status” ya “Student Helpdesk” link par click karein. Wahan “Request For Payment Related Issue” ka frame khulega.
3.Transaction Aur Module Ki Details Bharein:
Module Name mein “APPLICATION” ya “ADMISSION” chunein. Apna Form Number fill karke data fetch karein. Niche diye gaye option se apna Transaction Number, Amount, aur Transaction Date/Time select karein.
4.Remarks Likh Kar Query Submit Karein:
Remarks box mein apni pareshani short mein likhein (jaise: Amount deducted but status unpaid). Form submit karne ke baad generate hone wale Request ID ko note kar lein. Isase aap apna status track kar payenge.
Core Refund Rules Validation
Chancellor Portal ke official terms aur refund framework ke according niche diye gaye do rule aapko clear hone chahiye:
Double Successful Payment: Agar aapne galti se ek hi form ke liye do baar paise kata diye hain aur dono transactions successful ho gaye hain, toh portal aapko ek transaction ka full refund 10 working days ke andar wapas kar deta hai.
Failed Transaction: Agar portal status final failure register karta hai aur verification failed ho jaati hai, toh bank gateway automatic reversal process shuru karta hai, jismein 7 to 10 bank working days ka time lagta hai.
FAQs:
1. Kya payment fail hone par direct university helpline par call kiya ja sakta hai?
Haan, Chancellor Portal ke “Contact Us” menu mein ja kar aap Jharkhand ke sabhi bade universities (RU, VBU, SKMU, NPU, KU, BBMKU, etc.) ke dedicated student corner helpdesk numbers nikal sakte hain aur unhe direct mail ya call kar sakte hain.
2. Agar application ki last date aaj hi hai aur payment fail ho gaya, toh kya dobara payment karein?
Agar admission portal band hone wala hai aur aapke paas samay nahi hai, toh seat missing risk se bachne ke liye aap dobara payment kar sakte hain. Pehla kata hua paisa failed transaction ke tahat aapke account mein baad mein automatic refund ho jayega.
3. Refund kis bank account mein wapas aata hai?
Refund hamesha usi source account mein wapas credit kiya jata hai jahan se payment kati thi. Yani agar aapne cyber cafe wale ke card ya kisi dukan ke UPI se payment karwayi thi, toh refund bhi usi dukan wale ke account mein jayega. Isliye koshish karein ki payment apne ya family ke account se hi karein.
4. Kya application fee refund/cancellation policy ke tahat dakhila na lene par paise wapas milte hain?
Nahi, agar aapka application form successfully submit ho gaya hai aur aap baad mein admission nahi lena chahte, toh successfully submitted forms ki application fee kisi bhi haal mein non-refundable hoti hai. Refund sirf failed ya double payment ke cases mein hi valid hota hai.
5. Dashboard par Request Status ‘Resolved’ dikhane ke baad bhi paisa na aaye toh kya karein?
Agar status resolved hai, iska matlab university gateway ne paisa aapke bank ko bhej diya hai. Apni passbook ka printout nikalwayein aur apne bank branch mein ja kar ARN (Acquirer Reference Number) ya UTR number dekar clear karwayein, bank use holdup se hta dega.
